Frequently Asked Question
1. Can I order custom products and designs?
While we appreciate our customer's ideas at this time we are not taking custom orders. Our goal is to create and produce products that reflect the Copper and Brass Paper Goods brand.
2. Can you share your vendor information?
Copper and Brass Paper Goods respects our proprietary information and wishes to keep this information confidential.
3. I received an email that my label had been created, but the tracking isn't updated?
Well there is good news and bad news. USPS tracking system is not always reliable and at times it takes anywhere from 24-48 hours for tracking status to update. Most often your order is on the way and USPS staff forgot to scan the package.
4. Do you restock?
Occasionally. Restocks depend on demand.
5. My package has been lost or stolen, what should I do?
If your package was marked as delivered but you have not yet received it, please check with neighbors to see if the package was left there and follow up with your Reach out to your local post office.
Please note, once a package leaves Copper and Brass Paper Goods, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly as stated in our shipping policy.