SHIPPING & RETURNS
Due to COVID-19, USPS is experiencing significant delays. Packages are taking longer than expected to be delivered and some packages are not being scanned until delivery. Please be patient with us during this time.
Holiday Shipping Notice: Friends Copper and Brass Paper Goods does not guarantee that your orders will arrive by any particular date. Just to be safe and to ensure you receive your packages by Christmas, December 25th, I would suggest ordering all items needed for the holidays by December 17, 2020.
Orders typically ship in 4-5 business days unless otherwise noted. HOWEVER, during Launch Days, Black Friday/Cyber Monday, Seasonal Holidays and other sale time orders can take 7-10 business days to ship because we are handling a high volume of orders. Once a package leaves our shop, we are unable to control how it is handled by the carrier (USPS). Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue.
We will send an email with the tracking number as soon as it is available. Please note: These are estimates only.
Some products, particularly preorders, have shipping dates listed in the product description. Please read thoroughly prior to ordering. Preorders will begin shipping on the date listed on the product page.
Default Shipping Speed and Service:
I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate. If your order is over 16 oz it will ship priority mail.
Please remember that once Copper and Brass Paper Goods drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands.
If you fear your package is lost please contact USPS. Copper and Brass Paper Goods is unable to open any USPS cases for you that is the buyer's responsibility. You may contact Copper and Brass Paper Goods for assistance, but we are not responsible for the lost merchandise.
Please verify your shipping address is correct at checkout (through our shop AND through PayPal) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.
Return & Refund Policy
Copper and Brass Paper Goods values its customers; however, we do not
accept returns. Copper and Brass Paper Goods also does not issue refunds.
If you need help or have any questions at all, please email us
Copper and Brass Paper Goods does not issue refunds. We have a strict no refund policy.