SHIPPING & RETURNS

Shipping Policy

 

Due to COVID-19, USPS is experiencing significant delays. Packages are taking longer than expected to be delivered and some packages are not being scanned until delivery. Please be patient with us during this time.  

*When ordering wrapping paper please understand that the wrapping paper ships separately from other items; therefore, the paper typically arrives 2-3 days after other items as it ships in a mailing tube and must be hand sorted.*

Orders typically ship in 5-6  business days. The 5-6 days is the time we need to prepare your order for shipping. Shipping adds 3-5 days to the delivery window (these are estimates only). Business days are Monday-Friday.  

Once a package leaves our shop, we are unable to control how it is handled by the carrier (USPS). Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. 

We will send an email with the tracking number as soon as it is available.

Please note: These are estimates only. 

Default Shipping Speed and Service:

I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate.​ If your order is over 16 oz (4 or more notebooks) it will ship priority mail automatically

Lost Packages:

Please remember that once Copper and Brass Paper Goods drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands. 

If you fear your package is lost please contact USPS. Copper and Brass Paper Goods is unable to open any USPS cases for you that is the buyer's responsibility. You may contact Copper and Brass Paper Goods for assistance, but we are not responsible for the lost merchandise. 

Address Changes:

 

Please verify your shipping address is correct at checkout (through our shop AND through PayPal) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.  

Return & Refund Policy

Returns

Copper and Brass Paper Goods values its customers; however, we do not

accept returns. Copper and Brass Paper Goods also does not issue refunds. 

If you need help or have any questions at all, please email us

at sales@copperandbrass.net

Refunds

Copper and Brass Paper Goods does not issue refunds. We have a strict no refund policy. If you forget to apply a promotional code during checkout we are unable to credit your order with the difference. Please feel free to apply the promo code to a future order.