Yes, we accept custom orders occasionally, with an upfront $125 design fee and minimum order quantities. Please email us at sales@copperandbrass.net to discuss custom orders. After our initial email, we will send you a Calendly link to schedule a conference call.

Copper and Brass Paper Goods respects our proprietary information and wishes to keep this information confidential.

USPS tracking can sometimes take 24-48 hours to update. Often, your order is on the way, but USPS staff may have forgotten to scan the package. Please allow some time for the tracking status to update.

If your package was marked as delivered but you haven't received it, check with neighbors and your local post office. Once a package leaves Copper and Brass Paper Goods, it is the carrier's responsibility. Please handle lost/stolen package claims directly with the carrier as per our shipping policy.

Yes, we offer wholesale on most items. Please email us at sales@copperandbrass.net for more details.

Our typical turnaround time for emails is 24-48 hours. If you don't hear back, please reach out again. Emails are answered during business hours Monday-Friday. Sending multiple emails can slow down our response time, so please send only one email with your concerns.

Once an order has been placed it is locked for processing and can no longer be cancelled or edited.

Unfortunately, we are unable to combine orders, and shipping will be charged for each separate order.